Signing in to the console
There’s no password to remember. You type your email, we send you a sign-in link, and you click it. That’s it.
Signing in
Section titled “Signing in”-
Go to the console sign-in page. Under Sign in or create an account, type your address in the Email field and press Email me a link.
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You’ll see Check your email. Our email comes from Ordainer <login@ordainer.ai> with the subject “Your Ordainer sign-in link”.
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Open the email and click the link. It works once and expires in 60 minutes.
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On the page that opens, press Continue. If it’s your first time, or our legal documents have changed since you last agreed, you’ll be asked to tick the box first.
New here? The first time you sign in with an address, we set up a free sandbox for you with two test keys. After that, signing in just takes you to your console.
If something goes wrong
Section titled “If something goes wrong”Where’s my password?
Section titled “Where’s my password?”There isn’t one. Every sign-in is a fresh link sent to your email, so there’s nothing to forget or reset.
I didn’t get the email. Where is it?
Section titled “I didn’t get the email. Where is it?”It comes from Ordainer <login@ordainer.ai>. If it isn’t there in a minute, check your spam folder. Still nothing? Press Send it again on the Check your email page. If you think you typed the wrong address, choose Use a different email.
If you’ve asked for a lot of links in a short time, we’ll ask you to wait. You’ll see “Too many sign-in emails requested. Try again in an hour.” If you can’t wait, email support@ordainer.ai and our team will get you in.
On a busy day for new sign-ups, we may pause new sign-in emails for about an hour. If that happens, try again later or email support@ordainer.ai and we’ll get you in sooner.
My link says it expired or was already used. What now?
Section titled “My link says it expired or was already used. What now?”Sign-in links work once and expire after 60 minutes, so this is normal if the link is old or you’ve already clicked it. Choose Request a new link and use the newest email we send you.
Why do I have to sign in again?
Section titled “Why do I have to sign in again?”You stay signed in on a device for a while, but not forever. When your session ends, or after you sign out, we’ll ask you to sign in again. Same email, same account, same keys; just ask for a fresh link.
It says sign-up isn’t open to everyone yet. Who do I ask?
Section titled “It says sign-up isn’t open to everyone yet. Who do I ask?”Sign-up is open to any business during the beta, so you shouldn’t see this message. If you do, write to support@ordainer.ai from the address you used and we’ll get you in.
Can my teammate log in too?
Section titled “Can my teammate log in too?”Not to your account yet. Today each account has one owner, who signs in with a one-time link sent to their email. If a teammate signs in with their own address, they get their own separate sandbox, not access to yours.
If your team needs to share one account for now, you can sign up with a shared work inbox, like eng@yourcompany.com. Sign-in is by emailed link, so anyone who can read that inbox can sign in, with no password to share. Please keep the inbox to people who work for you.
Anyone who can read that inbox can do everything on the account, including making new live keys or deleting it, so keep the inbox small. Sign-in links are limited to 5 an hour for each address, so if several people ask at once, someone may need to wait a little.
Still stuck?
Section titled “Still stuck?”Email support@ordainer.ai. You’ll find the same address at the bottom of the sign-in page, next to Trouble signing in? A real person on our team will help.